Introduction

CenturySync ("we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Florida COA management platform and related services.

By using CenturySync, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the platform.

Information We Collect

Personal Information

We may collect personally identifiable information, including but not limited to:

Name and contact information (email address, phone number, mailing address)
Unit/apartment information and association affiliation
Role within the condominium association (board member, owner, tenant, etc.)
Login credentials and account information
Communication preferences

Association Data

We collect and store information related to condominium association operations:

Documents (bylaws, meeting minutes, financial reports, contracts)
Unit ownership records and resident information
Maintenance requests and work orders
Communication logs and notifications
Compliance tracking data

Usage Data

We automatically collect certain information when you access our platform:

IP address and device information
Browser type and version
Pages visited and time spent on the platform
Actions taken within the platform

How We Use Your Information

We use the collected information for various purposes:

To provide and maintain our platform and services
To notify you about changes to our services
To provide customer support
To gather analysis and valuable information to improve our services
To monitor the usage of our platform
To detect, prevent, and address technical issues
To send compliance reminders and deadline notifications
To facilitate communication between board members and residents

Data Sharing and Disclosure

We may share your information in the following situations:

With Association Members: Information may be shared with other members of your condominium association as permitted by your association's governing documents and applicable law.
With Service Providers: We may employ third-party companies to facilitate our service, and these parties have access to your information only to perform specific tasks on our behalf.
For Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred.

Data Security

The security of your data is important to us. We use commercially acceptable means to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We will retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Association documents and records are retained in accordance with Florida condominium law requirements and your association's document retention policies.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

The right to access the personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your personal information
The right to object to processing of your personal information
The right to data portability

To exercise these rights, please contact us at the information provided below.

Children's Privacy

Our services are not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: [email protected]
Phone: (561) 562-4300
Address: CenturySync, Apiruck LLC, West Palm Beach, FL